Keeping Customers: Reducing Churn Through Support and Upgrade Optimization
In the competitive telecommunications market place, business leaders are tasked with reducing customer churn, increasing conversion and boosting customer lifetime revenue. However, retaining and engaging mobile and broadband customers involves more than just optimizing the upgrade and renewal process. Telecoms must support the customer relationship over the lifetime of the contract through top-notch self-service tools.
- Optimize your website functionality and content for existing customers
- Improve self-care including account management, help, and site search
- Learn best practices for mobile applications for the telecom industry