Best eCommerce Order Management System
Any eCommerce platform requires applications to manage necessary functions. One of those applications is an OMS or Order Management System. Let’s get into what these systems are and provide examples of top providers in the market today.
What is an Order Management System?
Businesses across channels or eCommerce businesses and sellers use an OMS to streamline and automate the sales and fulfillment process from POS to delivery. An OMS system is multi-dimensional and faceted; it touches all aspects of your business from the customer to your sales channels and products, to inventory levels, customer service, and all aspects of the ordering process from printing and packing to shipping.
In the securities market, an order management system is used to transact orders in an efficient and cost-effective manner. Brokers and dealers use an OMS when filling orders for various types of securities and can track the progress of each order throughout the system. An OMS in the Financial markets may also be referred to as a trade order management system.
What should an effective OMS do?
The purpose of an eCommerce OMS is to automate the order fulfillment process so you can focus on decision-making and relationship building. An OMS speeds the process to fulfillment, so your customers are satisfied, and your business model stays solvent. Forecasting capabilities within an OMS can also prevent stockouts – a costly consequence for businesses of all sizes. Here are a few OMS providers and what differentiates them in the market. What works for your business?
You may ask yourself a few questions:
- How well will it integrate with my content platform?
- What features do I need?
- How fast can I make changes to processes?
- What's my budget?
- What OMS systems work best with my business model/channel?
- Can I customize it for alternate payment methods and discount pricing?
- Do I need options for multiple currency management?
- How will my business change in the next 3-5 years, and will this system scale?
While this isn’t a complete list by any means of all the providers in the market, one of these may resonate with you based on your specific needs.
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Headquarters: Bristol, UK
Brightpearl allows for different types of fulfillment options such as partial or multi-location, or through Amazon. They are touted for their ease of doing business and their customer support team. While they are a more expensive option, they score high with customers when it comes to data integration functionality.
Headquarters: New South Wales, Australia
Fluent Commerce has out-of-the box functionality with the flexibility to launch quickly and a rapid time to value. They are known for scalability as your business needs change. Speed to market and adaptability are key strengths.
Headquarters: Bath, England
Jetti streamlines operations by automating drop shipping. It integrates well into any platform whether that is eCommerce, accounting functions, or shipping couriers connected through your store. Synced information connecting inventory and pricing so you have a clear picture of the state of business, as well as the ability to upload catalogs and other product data sources as needed.
Headquarters: Newark, Delaware
Orderhive offers a wide range of features to manage complexities with a reasonable price tag; including custom tagging for order identification, pre-order, backorder, or partial fulfillment situations, and the ability to convert in multiple currencies.
Capitalizing on its credibility in the accounting software market, QuickBooks Commerce is known for its flexibility and affordability in the OMS category. The application integrates well into other eCommerce platforms and offers business intelligence tools to aid in decision making.
Headquarters: Chicago, IL
An especially useful tool for companies in the B2B wholesale channel. Robust product features such as sales forecasting and tax automation.
Headquarters: El Segundo, CA
Skubana comes with a learning curve given its extensive offering. A single dashboard provides insights by channel, warehouse, and product. Forecasting tools and sales reports are available to help with daily and long-term decision making as needed.
Headquarters: Swansea; Austin, TX; Bishkek, Kyrgyzstan
Veeqo offers a few extra features for retailers such as performance reports and the ability to manage purchase orders and create labels and invoices.
Headquarters: Chennai, India
Zoho Inventory is known as a small business solution with both paid and free versions. All the functionality you’d expect such as tracking inventory and sending updates to customers regarding orders, however you can’t use the product offline. You do have the ability to connect with other Zoho products. Ideal for value in a small business and they do score well for continuous product improvements.
Moving Ahead With Automation and Convenience in Mind
We know. This can be a daunting decision especially when it comes to making business decisions in a rapidly changing landscape. But Elastic Path can simplify your complexities and business needs.
Take the time to research and drill down to what really matters in your eCommerce strategy and goals.
For more information and insights, check out this ebook: Order Management API for eCommerce