Backed with a consultative mindset, and both interpersonal and strategic problem solving skills, our Customer Success Team is an extension of each of our customer's teams. They work closely with you from implementation and beyond; delivering on the experience and representing Elastic Path as a whole.
We needed to leverage a partner that was simple while having the opportunity to be complex because we were so complex. Elastic Path balanced out our complexity through simple solutions.
What Can You Expect from Customer Success?
Customer Success is your liaison for all access to the technical and delivery support experts who make up our Global Services and Product teams. The process from discovery to implementation is never a straight line. While the roadmap outlines the course, there are many phases and milestones all the way, and inevitably hurdles to overcome.
Our Customer Success Team is backed by years of commerce expertise, and have walked in your shoes as merchandisers and buyers. They go the extra mile in all aspects of managing your project; connecting you with the right people to address issues as they arise, staying on track and on time through every phase, and setting the stage for consistent communication during and well after your go live date.
Successful metrics are in place across any project: Are you meeting (and exceeding) your KPIs? Are you on track for your planned product launch or enhancement? What is next on your roadmap? What Customer Success extends beyond the traditional project life cycle is the opportunity and guarantee to be heard and understood. Our customer experience relies on it.
We needed a solution that empowered our business team to own our catalog without relying on our engineering team for daily support. The catalog functionality from Elastic Path fit that need, implementation was a breeze, and our business team can confidently manage the catalog as they continue to develop our eCommerce experience.