Elastic Path Customer Success Team

Fiercely Committed to Your Success

 

Backed with a consultative mindset, and both interpersonal and strategic problem solving skills, our Customer Success Team is an extension of each of our customer's teams. They work closely with you from implementation and beyond; delivering on the experience and representing Elastic Path as a whole.

 

What Can You Expect from Customer Success?

 

 

A Trusted Ally
ecommerce_customer_support_people_walking_in_office

Customer Success is your liaison for all access to the technical and delivery support experts who make up our Global Services and Product teams. The process from discovery to implementation is never a straight line. While the roadmap outlines the course, there are many phases and milestones all the way, and inevitably hurdles to overcome.

Commerce Experts
ecommerce_customer_success_experts

Our Customer Success Team is backed by years of commerce expertise, and have walked in your shoes as merchandisers and buyers. They go the extra mile in all aspects of managing your project; connecting you with the right people to address issues as they arise, staying on track and on time through every phase, and setting the stage for consistent communication during and well after your go live date.

Organized, Friendly, & Insightful Partners
customer_success_ecommerce_platform_people_office

Successful metrics are in place across any project: Are you meeting (and exceeding) your KPIs? Are you on track for your planned product launch or enhancement? What is next on your roadmap? What Customer Success extends beyond the traditional project life cycle is the opportunity and guarantee to be heard and understood. Our customer experience relies on it.

ecommerce_customer_support_people_walking_in_office
ecommerce_customer_success_experts
customer_success_ecommerce_platform_people_office
 

See more in-depth success stories from our customer Case Studies.

 

Go to our Case Studies