To compete against the Amazons of the ecommerce world, digital marketers and commerce experts must deliver commerce everywhere. Personalized offers must be provided at that precise moment when consumers are looking for products, anywhere they are, and on any device or touchpoint they choose to interact with your brand.
Are you able to offer innovative digital customer experiences and monetize them?
Can you choreograph consistent commerce transactions across any existing web, mobile, social touchpoints, and emerging touchpoints?
How easily can you test and experiment with new customer touchpoints, such as chatbots or Alexa?