Saving Sales With Triggered Coupons

Linda Bustos

November 6th, 2020

Out of all the Internet Retailer Top 500, I've only found one that offers incentives to web surfers who look around without purchasing. When you close your browser tab or window, a pop-up chat window appears: is using's SMARTagent product to re-engage visitors that exit prematurely from the site, the cart or a form. According to UpSellit, clients see sales increases of 5-20%.

It appears site visitors only have one go at the offer. If you close the box and return again on the same day it won't pop back up. Of course, it could use browser cookies and it could reappear after cookies expire or you delete them.

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Linda Bustos

Linda is an ecommerce industry analyst and consultant specializing in conversion optimization and digital transformation.