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Nov 30, 2023 | 7 minute read
written by Elastic Path
The holiday season is a crucial time for businesses to capitalize on increased consumer spending. While Black Friday and Cyber Monday mark the beginning of this frenzy, the opportunity to boost sales extends well into the New Year. In this post, we'll explore advanced strategies for email and SMS marketing that can help you make the most of the remaining holiday season.10 holiday email marketing and SMS marketing strategies
Go beyond generic messages. Tailor your communication based on customer behavior and preferences. Use data like past purchases and browsing history to segment your audience and deliver personalized offers, including after purchase.
Real-life example: Amazon customizes email recommendations based on past purchases, suggesting similar items or notifying customers about deals on products they've shown interest in.
With a growing number of consumers shopping on their smartphones, ensuring your emails and SMS messages display correctly on mobile devices is paramount.
Real-life example: Target ensures their holiday emails and SMS messages are mobile-friendly, with concise yet impactful visuals and offers that are easily accessible on smartphones.
Enhance your email and SMS campaigns by integrating them with social media. Use these platforms to tease upcoming sales and engage with a broader audience.
Real-life example: Macy's incorporates social media teasers in their emails, hinting at upcoming sales or exclusive offers that customers can access by following the brand's social channels.
Collaborate with influencers to reach new demographics. Influencers can amplify your message and add a layer of trust and credibility to your brand.
Real-life example: Adidas collaborates with popular fitness influencers during the holidays, showcasing limited edition gear or running campaigns to promote holiday workout collections.
Check out our guide to mobile commerce and discover the benefits, hurdles to overcome, and why it should be an important focus of your business.
Share positive customer experiences, especially for products featured in your sales. Genuine reviews can significantly influence buying decisions.
Real-life example: Apple includes customer testimonials in their holiday email campaigns, showcasing positive feedback and experiences with their latest holiday product releases.
Employ tactics like limited-time offers and countdown timers to create a sense of urgency. This can encourage quicker decision-making from your customers.
Real-life example: Walmart uses countdown timers in their holiday SMS messages, announcing limited-time flash sales on popular electronics or toys to create urgency.
Engage your customers even after they’ve made a purchase. Offer valuable content like product usage tips or invite them to share their experience on social media.
Real-life example: IKEA sends follow-up emails after a purchase, providing assembly tips or inviting customers to join a social media community where they can share their home decor ideas.
Utilize analytics to track the performance of your campaigns. Analyze metrics to understand what works and refine your strategies for even better results in future campaigns.
Real-life example: eBay analyzes campaign metrics to refine their holiday messaging, adjusting offers or highlighting products based on what performs best with their audience.
If your products or practices are eco-friendly, highlight this aspect. More consumers are looking to support sustainable brands, and this could set you apart.
Real-life example: Patagonia emphasizes their sustainable practices in holiday emails, showcasing eco-friendly gift options or sharing stories of how their products contribute to conservation efforts.
Encourage repeat business and brand loyalty by offering special incentives through a loyalty program. This can be an effective way to maintain engagement beyond the holiday season.
Real-life example: Starbucks promotes their holiday-themed loyalty rewards, offering bonus points or exclusive access to holiday beverages for members during the festive season.
The holiday season offers a tremendous opportunity for businesses to boost their sales. By employing a mix of advanced email and SMS marketing strategies, you can not only increase your sales but also strengthen your brand's relationship with customers. From personalized messaging to leveraging data-driven insights, each of these strategies can contribute to a successful holiday sales season. Remember, it's not just about the immediate sale; it's about building long-term relationships with your customers. Implement these tactics to achieve resounding success.
Start building the commerce experience your unique business needs with Elastic Path.