It‘s all about you

From day one after implementing Elastic Path Commerce Engine, Our Ecommerce Success Center works tirelessly to ensure that you have the world class support that you expect. We work together with our customers to design a support and training package that will ensure our shared success

Whether its training your inhouse java developers helping you customize code ¸ or teaching your marketing managers how to use Elastic Path powerful dynamic pricing engine e have the resources you need to build a rock-solid platform.


Support Options that cater to your unique needs

Elastic Path offers flexible options to customers based on their unique needs. We offer three streams of support: Standard; Premium; and, Sustaining. Standard plan is available to all Elastic Path customers on a fully-licensed software plan. Premium support offers a wide range of customizable support services designed to meet the unique needs of each business. Finally, our Sustaining plan offers peace of mind through lifetime support and bug fixes.

Customer Support
Standard
Premium
Sustaining

Support via cutomer portal

Live Phone Support

Access to developer community portal

(grep.elasticpath.com)

Access to online documentation

(docs.elasticpath.com)

Online training course

Support during regulr business hours 9-5

Quality Assurance
Standard
Premium
Sustaining

Bug fixing on a patch level (Base code)

Architecture Information stored in Case

Management System

Notification of the bug fixes released by

support team

24*7 support worldwide on severity 1 issues        

(Base Code)

Accelrator Support (bug fixing and

upgrades)

Dedicated Account Manager

Perfomrance and Capability
Standard
Premium
Sustaining

One-day Perfomance Audit (one per

calendar year)

Unsupported 3rd party Product capability

Customizations
Standard
Premium
Sustaining

24*7 Support on severity 1 issues

(Customization code)


Support Services

Elastic Path offers flexible options to customers based on their unique needs. We offer three streams of support: Standard; Premium; and, Sustaining. Standard plan is available to all Elastic Path customers on a fully-licensed software plan. Premium support offers a wide range of customizable support services designed to meet the unique needs of each business. Finally, our Sustaining plan offers peace of mind through lifetime support and bug fixes.

Developer Training

This five-day program is ideally suited for in-house Java developers who want to extend and customize the Elastic Path platform. The program blends theory with practical hands-on activities using the Elastic Path code base. IT teams will benefit from directly sharing the knowledge and experience of our seasoned developers.

Download the pdf
Business User Training

Our three-day business user training provides enterprise teams with role-based system user knowledge for administrators, warehouse managers, store managers, marketing specialists, customer service representatives, and more

Download the pdf
 

 
 

 
Training Locations

Training options are as flexible as our digital commerce platform. We offer training facilities at the Elastic Path office in Vancouver, Canada or Reading, UK.

We can also deliver any of our training programs directly to your team onsite at your location anywhere in the world.

Customized Training

Our training team can customize a program tailored to your specific needs. Custom services include project team training, advanced developer training, QA and performance testing, and agile development.