From day one after implementing Elastic Path Commerce, our Product Support Team works tirelessly to ensure that you have the world-class ecommerce support that you expect. We work together with our customers to design a support and training package that will ensure success. Whether it's ecommerce training for your in-house Java developers, helping you customize code, or teaching your marketing managers how to use the powerful Elastic Path dynamic pricing engine, we have the resources you need to build a rock-solid ecommerce platform.
Premium Ecommerce Support
Elastic Path offers Enterprise grade support to keep your business running and ensure your success.
|Online and Phone Support|
|Regular support during business hours 9-5 GMT and Pacific time|
|24x7 support worldwide on severity 1 issues|
|Unlimited Support Tickets|
|Bug fixing patches (base code)|
|Stored case history|
|3 years end of life support|
|Named Account Manager|
|Regular Account Check-ins|
|Product Management Feedback Channels|
|Developer community portal|
We want to ensure that our customers have the best chance of success with their digital commerce solution, and ecommerce training is a critical factor in that success. We offer a variety of role-specific training tailored to meet your unique requirements.