It's All About You
From day one after implementing Elastic Path Commerce, our Product Support Team works tirelessly to ensure that you have the world-class ecommerce support that you expect. We work together with our customers to design a support and training package that will ensure success.
Whether it's ecommerce training for your in-house Java developers, helping you customize code, or teaching your marketing managers how to use the powerful Elastic Path dynamic pricing engine, we have the resources you need to build a rock-solid ecommerce platform.
Premium Ecommerce Support
Elastic Path offers Enterprise grade support to keep your business running and ensure your success.
|Support via customer portal|
|Live online chat|
|Live phone support|
|Regular support during business hours 9-5 GMT and Pacific time|
24x7 support worldwide on severity 1 issues
|Multi-version code and patch repository|
|Bug fixing patches (base code)|
|Stored case history|
|3 years end of life support|
|Named Account Manager|
|Regular Account Check-ins|
|Product Management Feedback Channels|
|Developer community portal|
For existing customers, visit Epicenter or contact Customer Support:
- North America: +1 800 942 5282
- Worldwide: +1 604 408 8078
We want to ensure that our customers have the best chance of success with their digital commerce solution, and ecommerce training is a critical factor in that success. We offer a variety of role-specific training tailored to meet your unique requirements.
This five-day program is ideally suited for in-house Java developers who want to extend and customize the Elastic Path platform. The program blends theory with practical hands-on activities using the Elastic Path code base. IT teams will benefit from directly sharing the knowledge and experience of our seasoned developers.Download the pdf
Business User Training
Our three-day business user ecommerce training provides enterprise teams with role-based system user knowledge for administrators, warehouse managers, store managers, marketing specialists, customer service representatives, and more.Download the pdf
Training options are as flexible as our digital commerce platform. We offer training facilities at the Elastic Path office in Vancouver, Canada or Reading, UK.
We can also deliver any of our ecommerce training programs directly to your team onsite at your location anywhere in the world.
Our training team can customize a program tailored to your specific needs. Custom services include project team training, advanced developer training, QA and performance testing, and agile development.