July 30th, 2015 | 1 MIN READ

Omnichannel Customer Service In Action [Infographic]

Written by author_profile_images Linda Bustos

Linda is an ecommerce industry analyst and consultant specializing in conversion optimization and digital transformation.

From mobile to social - customer care that meets the demands of the digital consumer covers all the bases. Enjoy Zendesk's infographic Convert With Confidence: Good Customer Service is Good Business.


Click to enlarge infographic

tweet infographic


  • 70% of consumers using a mobile device to search intend to purchase within 3 hours Tweet this
  • 85% of consumers using a mobile app intend to make a same-day purchase Tweet this
  • According to Gartner, 85% of customer relationships will be completely digital by 2020 (no human interaction) Tweet this
  • 70% of consumers expect companies to provide self-service tools Tweet this
  • US online shoppers that use online chat convert 3.5x higher than those who don’t Tweet this
  • Customers who complain on Twitter and receive a response are 71% more likely to recommend that brand to others Tweet this
  • 53% of customers that Tweet their complaints expect a response within 1 hr Tweet this
  • 72% of consumers Tweet when they have complaints Tweet this
  • Only 36% of companies use Twitter for customer service Tweet this

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