How to Choose Live Chat Software: 6 Vendors Compared

Linda Bustos

October 3rd, 2008

Just a heads up, in case you're considering adding live chat to your site, or thinking of switching vendors -- Tim Smith, ex-VP at Gartner and Avaya's former Director of Competitive Intelligence has researched the ins and outs of live chat and prepared a white paper and upcoming webinar on the subject.

The Live Chat Market Overview compares 6 live chat software vendors suitable for medium to large scale implementations. The vendors are: BoldChat, InstantService, LivePerson, Talisma, Velaro and WhosOn. You can check out the white paper and sign up for the webinar at

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Linda Bustos

Linda is an ecommerce industry analyst and consultant specializing in conversion optimization and digital transformation.