Cross-Channel Personalization [Infographic]

To continue our personalization theme this week, check out this infographic discovered via Retail Touchpoints on cross-channel personalization.

Wanna see this super-sized? Click to zoom

Tweetables

• 73% of customers prefer personalized shopping experiences Tweet this

• 46% of customers purchase more when personalized for across channels Tweet this

• 75% of customers say they will leave if a store associate is not knowledgeable enough Tweet this

• 76% of customers purchase more products based on merchant recommendations in-store Tweet this

• Your store associates have 2 mins to engage customers or ½ will leave the store Tweet this

• Greeting customers w/n 10s and 10ft dramatically increases their store experience Tweet this

• 30% of your in-store customers generate 70% of your revenue Tweet this

• 85% haven’t heard one word from a retailer since signing up for a loyalty program Tweet this

• 54% of customers would end loyalty relationships if they are not given personalized, tailored offers Tweet this