Cross-Channel Personalization [Infographic]
To continue our personalization theme this week, check out this infographic discovered via Retail Touchpoints on cross-channel personalization.
Wanna see this super-sized? Click to zoom
Tweetables
- 73% of customers prefer personalized shopping experiences Tweet this
- 46% of customers purchase more when personalized for across channels Tweet this
- 75% of customers say they will leave if a store associate is not knowledgeable enough Tweet this
- 76% of customers purchase more products based on merchant recommendations in-store Tweet this
- Your store associates have 2 mins to engage customers or ½ will leave the store Tweet this
- Greeting customers w/n 10s and 10ft dramatically increases their store experience Tweet this
- 30% of your in-store customers generate 70% of your revenue Tweet this
- 85% haven’t heard one word from a retailer since signing up for a loyalty program Tweet this
- 54% of customers would end loyalty relationships if they are not given personalized, tailored offers Tweet this