May 22nd, 2014 | 1 MIN READ

Cross-Channel Personalization [Infographic]

Written by author_profile_images Linda Bustos

Linda is an ecommerce industry analyst and consultant specializing in conversion optimization and digital transformation.

To continue our personalization theme this week, check out this infographic discovered via Retail Touchpoints on cross-channel personalization.

Wanna see this super-sized? Click to zoom


  • 73% of customers prefer personalized shopping experiences Tweet this
  • 46% of customers purchase more when personalized for across channels Tweet this
  • 75% of customers say they will leave if a store associate is not knowledgeable enough Tweet this
  • 76% of customers purchase more products based on merchant recommendations in-store Tweet this
  • Your store associates have 2 mins to engage customers or ½ will leave the store Tweet this
  • Greeting customers w/n 10s and 10ft dramatically increases their store experience Tweet this
  • 30% of your in-store customers generate 70% of your revenue Tweet this
  • 85% haven’t heard one word from a retailer since signing up for a loyalty program Tweet this
  • 54% of customers would end loyalty relationships if they are not given personalized, tailored offers Tweet this

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