Avoid Blackout on Black Friday and Cyber Monday [Infographic]

Linda Bustos

November 6th, 2020

This week's infographic looks at the expectations of this year's most hyped online shopping days along with a warning about the impact of site downtime on sales and customer satisfaction. Compiled by Joyent and New Relic, tips for staying alive this holiday include:

  • Plan early, and fix problems before they happen
  • Prepare for peak traffic loads and bursts
  • Gain insights to remove performance bottlenecks and improve customer experience
  • Reach your speed and responsiveness potential
  • Accelerate problem resolution and reduce mean time to repair (MTTR)

Click to view enlarged infographic


  • Ecommerce accounts for 8% of total US retail sales this year Tweet this
  • Black Friday and Cyber Monday 2013 are expected to be the biggest in history online Tweet this
  • 86% of companies experienced 1 or more episodes of downtime last holiday season Tweet this
  • Every minute of holiday site downtime costs an avg of $5600/minute Tweet this
  • 58% of customers will not use a company's site again after experiencing site errors Tweet this

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Linda Bustos

Linda is an ecommerce industry analyst and consultant specializing in conversion optimization and digital transformation.