October 17th, 2013 | 1 MIN READ

Avoid Blackout on Black Friday and Cyber Monday [Infographic]

Written by author_profile_images Linda Bustos

Linda is an ecommerce industry analyst and consultant specializing in conversion optimization and digital transformation.

This week's infographic looks at the expectations of this year's most hyped online shopping days along with a warning about the impact of site downtime on sales and customer satisfaction. Compiled by Joyent and New Relic, tips for staying alive this holiday include:

  • Plan early, and fix problems before they happen
  • Prepare for peak traffic loads and bursts
  • Gain insights to remove performance bottlenecks and improve customer experience
  • Reach your speed and responsiveness potential
  • Accelerate problem resolution and reduce mean time to repair (MTTR)

Click to view enlarged infographic


  • Ecommerce accounts for 8% of total US retail sales this year Tweet this
  • Black Friday and Cyber Monday 2013 are expected to be the biggest in history online Tweet this
  • 86% of companies experienced 1 or more episodes of downtime last holiday season Tweet this
  • Every minute of holiday site downtime costs an avg of $5600/minute Tweet this
  • 58% of customers will not use a company's site again after experiencing site errors Tweet this

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