7 Unlucky Things You Can Do To Your Ecommerce Site in 2013
1. Slow your site speed with social hooks
It's trendy to have Facebook, Twitter and Pinterest buttons on product pages, but have you counted the cost to page load speed that these third-party scripts carry?
Strangeloop Networks reports the average Internet Retailer 200 site contains 7 third-party scripts on average, some containing as many as 25, each pulling resources from different server locations. "Each script represents a potential “single point of failure” which can hamper speed or worse, prevent a page load altogether."
With more visits coming from tablets over wifi, this is all the more of a problem.
The solution? Be discriminating about which buttons and tools you add to your page, and ensure they always load after all your other page content.
2. Run UX-based tests
This isn't the first time I've harped on this, but dipping your toe into testing simple cart buttons or single-elements is unlikely to get you big gains.
As guest blogger for Econsultancy, Ian McCaig puts it, there is a difference between a" data driven test, where you use data to understand user behaviour on the site and then form a hypothesis to test," and a "UX driven test, where someone has an idea and decides to test it."
McCaig's group decided to test the impact of UX-driven tests against data-driven ones, and found 77% of data driven tests yielded a strong impact on the metric optimized for, versus 10% of UX tests.
3. Pimp your coupon box
Got affiliate coupon codes floating out there? Best way to mess up your attribution, lower your sales margin and overcompensate affiliates with good SEO skills is to over-emphasize your coupon code box.
What to do instead? We've got 6 ideas for you:
1. Use targeted selling rules that suppress the coupon box if not referred by email or an affiliate
2. Issue private promo codes or codes with usage restrictions
3. Use the promo box to build your email list
4. Link to your own offer page
5. Use words like "certificate," "rebate code" or "offer code" that may suggest they're not freely available on the web
6. Don't make it a box (people have a tendency to notice and want to fill in empty fields, buttons much less so!)
4. Waste your home page space
There are a number of ways to waste your home page's potential. hero shots and distracting rotating banners, unclear value propositions (or none at all), irrelevant merchandising or even annoying country-selector splash pages when geolocation tools can do the job.
5. Be trigger happy
If pop-ups and remarketing campaigns didn't "work," no one would be using them, but their timing and messaging can make them effective or detrimental. Check out our past articles for tips on pop-up / lightboxes and remarketing campaigns.
Contrary to popular belief, your site isn’t going to be the uncool kid at the table because you didn’t undertake a massive redesign project this year.
If the redesign is minimal (re-skinning, changing the look and feel but keeping the general architecture in tact), there's less resources tied up in the project, but also less impact on the customer. Unless the redesign was undertaken to address shortcomings in the site as expressed through customer feedback, the effort is likely to be pointless for everyone except the branding department.
If it's radical, chances are you’re at least going to temporarily have a drop in conversion until people get used to the new look and feel or content structure. Even if there are short-term improvements with the new design roll-out, there's also the likelihood over time, results return to baseline. Resources are tied up in the process for minimal long-term benefits.
I'm not against redesign - I've just observed that it's often done for the wrong reasons and much too frequently than necessary.
We all know the blunders that can happen with automated personalization and cross-selling tools can cause. Though automated, the "rules" applied to these tools are often human determined, and over-ambitious personalization can pigeonhole the customer experience, or miss the mark entirely.
But our industry is also turning towards Big Data to tie offline and online information, and even cross-website and cross-business data to profile and target customers. Aside from the privacy and bad PR concerns when these strategies start getting creepy (recall how Target accurately discerned the pregnancy of a teenage girl before her father did), too much data can also be a problem.
As Sucharita Mulpuru of Forrester notes:
We’re in an era now where “big data” is all the rage and companies have open specs for chief data scientists. But in sectors like the one I cover (retail), there’s such a thing as too much data. Traditional RFM (recency-frequency-monetary value) analysis and data cooperatives among marketers that rely on minimal levels of personal data continue to be incredibly effective. Furthermore, data just creates a mess. That’s why Netflix (which tried to pay someone a million dollars to try to improve its recommendation algorithm years ago without much success) has now reverted to a few dozen people tagging their new releases. And, ultimately, here's the best way to sell more things: create more innovative and useful products for people rather than spam people you’ve ferreted out on the Internet through their IP addresses.
Like unnecessary redesign, the pitfalls of an unnecessary data mining strategy include wasted resources.
Unlucky in 2013?
Of course, luck has nothing to do with it. These things are all (relatively) under your control. Anything you could work on this year to tune your site?