Standard Support

Our standard ecommerce support services are available to all customers on a fully-licensed software plan. These services include online and phone support, software updates, and access to our online developer community.

8x5 Phone support

During regular business hours, when problems are encountered that require immediate attention, our customers can call our support phone line:

• Within North America: +1-888-543-4372
• Within France and UK: 00-800-6629-3468
• Worldwide: +1-604-629-3468

Grep developer community

In addition to support and updates, Elastic Path provides an online developer community called Grep that provides the tools needed to succeed. Through Grep, our customers have access to developer forums, the technical blog, educational materials, and support bulletins.

Technical documentation

The Elastic Path technical documentation site is the starting point for learning about the Elastic Path ecommerce platform. This library of information includes Javadocs, programmer guides, deployment/upgrade documentation, release notes, user manuals, and business user tutorials.

Customer portal

The customer portal is the primary way to interact with Elastic Path support engineers. Through the portal our customers can easily view their contract, submit support cases, and download Elastic Path source code. Elastic Path clients can also allow customer portal access to specific members of their team, such as developers and project managers, to ensure those team members can obtain relevant case information and updates.