Premium Support

Our premium ecommerce support services are recommended for global enterprise customers with a need for more extensive platform support. In addition to the benefits of standard support services, these premium support service customers also receive 24/7 support, extended phone support, performance testing and tuning, and customization support.

 

24/7 Support

24/7 support services can be arranged to ensure that the Elastic Path support team will be available 24 hours a day, 7 days a week. Customers with premium support are assured their ecommerce site will be back up as quickly as possible during any severity level 1 site problems.

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Customization support

Customization support picks up where our professional services team left off. This premium service ensures that customizations are fully supported based on our customers’ choice of business hour coverage (core, 5 x 11, or 24/7).

 

Continuous improvement

Enterprises want to focus on their core business and grow their ecommerce solution to keep pace. We can help by providing the right resources and technical capability to support that growth. Whether looking for a single part-time developer to customize a feature or a full blown ongoing project team to release a new store, our development team can design the solution that works best for the unique ecommerce needs of each enterprise.