Marketing & Merchandising

The typical Marketing Manager and Merchandiser face immense pressure to convert more browsers into buyers and with larger order values. Elastic Path helps alleviate the pressure with feature like: Site Navigation & Search, Storefront & Merchandising, and Customer Service, Ordering & Fulfillment.

Site Navigation: Search & Browse
Feature Description/Advantage Benefit
Search Engine Optimization Page titles, meta-descriptions, meta-keywords, URLs and headings automatically optimized to provide the most and highest possible natural search returns. No barriers to hand-tuned SEO More customers attracted through natural search and reduced reliance on expensive of pay-per-click advertising and search services
Filtered (faceted) Navigation Enables customers to filter the product catalog based on specific product attributes while browsing (e.g. by brand, by price, by type etc.) without impacting the effectiveness of search engine optimization Increase customer satisfaction and conversion by helping customers find desired products and alternatives quickly through browsing. Reduce costs by eliminating the need for third-party navigation products that typically hinder search engine optimization
Navigation Tracking (Breadcrumbs) Tracks how customers navigated to the current location (filtered navigation attribute selections); allows customers to cancel specific prior selections at any time to broaden search or change selections Improves customer satisfaction by simplifying navigation and allowing customers to examine alternatives easily. Improves search results by helping search spiders find content faster
Results Sorting Enables customers to sort product list by price, brand, featured products etc. Improves customer satisfaction and conversion by helping them find what they are looking for quickly
Forgiving in-site search with fuzzy logic Accommodates spelling errors, alternate spellings, pluralizations etc. in search terms (or suggests likely alternatives). Sensitivity is adjustable Increase customer satisfaction and conversion by ensuring customers find what they search for even if their search includes spelling errors
Full-Featured, Persistent Shopping Cart Shopping cart shows product thumbnails, running totals, savings, cross-sell items and total cost (including shipping and promotional discounts) before checking out. Allows customers to edit quantities, to check out without going through full registration or to save a wish list for future purchase. Cart is saved (persisted) so customers can pick up where they left off if they leave the site Increase conversion rates and cross-sells and reduce cart abandonment by showing customers complete information including total costs up-front and allowing them to check out easily or to buy when they want to. Saved (persistent) cart reminds customers of prior shopping and enables them to purchase prior items easily if they leave the site and return later
Multi-Language & Multi-Currency Every aspect of the storefront (common areas, navigation aids, product descriptions etc.) is multi-language enabled; Western European and Asian languages are supported. Currencies can be tied to a country and prices can be set for specific products by country. Multi-currency prices can be calculated dynamically from a base price using supplied conversion rates Enhance the shopping experience and increase conversion rates by allowing customers to shop your stores in their native language and to see prices and totals in their currency
Storefront & Merchandising
Feature Description/Advantage Benefit
Multi-Store Manager Run multiple independent or related storefronts on a single Elastic Path implementation/infrastructure. Each store can have its own unique look, product mix, pricing, promotions etc. Increase traffic, affinity and sales by operating multiple stores each customized for specific products, brands, customer segments, geographies etc.
Comprehensive Catalog Management Complete control over an unlimited number of products and product categories including SKUs, product display, pricing and inventory management. Also accommodates digital items (e.g. MP3 files). Support for multiple catalogs and virtual catalogs Increase conversion by easily categorizing and displaying products for maximum sales. Inventory management helps ensure products are always available. Enable suppliers to manage their own catalogs & create virtual catalogs to provide customized catalogs for different stores or customer segments.
Featured Products Display new, high-margin, hot-selling or close-out products by prominently on category and search result pages Maximize sales of high-margin items or help clear close-out merchandise
Automatic Related Product Recommendations Automatically display product cross-sell recommendations based on the purchase history of previous customers (“Customers who bought this item also bought…”). No configuration required Increase sales by highlighting related items that previous actual customers purchased along with the product under consideration; no manual configuration required
Top Sellers Display the top-selling items in the store, either on the site home page or on category pages, for a defined time period Help customers make decisions and increase sales by showing what other customers are buying
Flexible Promotion Engine Highly flexible, easily configured promotions such as fixed dollar discount, percent discount, buy n of X and receive a discount on Y, buy n of X and receive Y free, free shipping and so forth. Promotions can be limited (e.g. time interval, minimum order quantity, minimum order value, specific item exclusions etc.). Promotions are configured graphically with no coding required. More complex or specific promotion actions may be coded and then invoked graphically Increase sales or move close-out merchandise with targeted promotions. Easy-to-use graphical promotion editor enables non-technical marketing or merchandising staff to create, test and edit promotions without technical assistance
Recently Viewed Products Display a summary of the last n products viewed in the store (typically in the shopping cart) Increase sales by reminding customers of recent views and providing instant navigation back to these items
Multi-SKU Products (Product Variations) Support for products that have multiple SKUs corresponding to minor variations such as colour, size, fabric etc. Without this capability, each variation must be a separate product, confusing site search & navigation for the customer Increase sales by helping customers find products easily and then offering/highlighting multiple size or colour options etc.
Storefront Inventory Display Retailer may choose to display the current inventory on each product page (inventory can be omitted). For multi-SKU products, the inventory displayed is specific to each product variation Encourage prompt purchase and reduce customer disappointment by enabling customers to track on-hand stock
Tiered Pricing Assign fixed dollar discounts or percent discounts to different levels of order quantity (e.g. 10% discount on 5 – 10; 20% discount on over 10) Encourage higher order quantities or reward high-quantity shoppers with quantity-based price discounts
Promotional Coupons Customers must enter a coupon code in order to receive a discount; coupon codes may be used multiple times Generate excitement and increase sales with coupons. Track the effectiveness of specific marketing campaigns
Gift Certificates Purchase and redeem electronic gift certificates. Increase sales and be introduced to new customers by offering gift certificates
PowerReviews Integration Customer-written reviews provide relevant, credible, up-to-date site content to help customers make purchase decisions with confidence. After easy initial integration, reviews are updated automatically with no ongoing maintenance required Offermatica A-B testing found a 15% increase in overall conversion and a 26% increase in overall revenue per visitor using PowerReviews. No charge for basic PowerReviews service and no ongoing resource requirement
Dynamic Image Engine Automatically generates images of specific sizes on demand from a single master image Greatly reduced time and cost of image production and upload
Easy Overview Reporting Fast, easy access to real-time information on orders, new registrations, low stock, returns/exchanges etc. Up-to-the-minute feedback on store performance to compare to historical information or gauge the results of new campaigns
Analytics Integration Elastic Path believes understanding the performance of your online store is critical and demands best-of-breed analytics tools from industry specialists. Consequently, Elastic Path is designed to integrate quickly and easily with most major analytics platforms such as WebTrends, WebSideStory, HBX & HitBox, Omniture, ClickTracks, Google Analytics, SiteBrand, ThinkMetrics and Coremetrics Optimize the performance of your store with information from the best and most comprehensive analytics tools in the industry (including no-charge tools such as Google Analytics)
Easy Product Import & Bulk Updates Wizard to import catalog and customer data from CSV files into Elastic Path. Also enables easy updates to existing product data. Has been tested to import catalogs containing over 1 million products. Fast, easy migration of an existing store to Elastic Path. Allows easy updating of product prices, descriptions etc.
Customer Service, Ordering & Fulfillment
Feature Description/Advantage Benefit
CSRs can create and edit orders within the Commerce Manager Allow customer service representatives to create and edit orders from within the Commerce Manager (store management) application Expand sales channels/customer base, increase product consulting & active merchandising opportunities and improve customer satisfaction by enabling customers to place, update and correct orders with a live person by phone
Back-Orders Accept orders for out-of-stock items Retain customers and sales that might otherwise be lost to competitors. Price can be reduced temporarily to compensate for delay
Pre-Orders Accept orders for items that are not yet available Build excitement, capture sales and gauge demand (project sales) for upcoming products
Many Secure Payment Options Support for all major credit cards including card security codes (CSC's). All transactions are sent via 128-bit encryption. Most major payment providers are supported out-of-the-box support including Paypal Express, Google Checkout, Authorize.net and Cybersource Increase sales by providing the most payment options, allowing customers to use whatever option they trust most. Other payment providers can also be integrated