Ecommerce Customer Self-Service

Make your store more convenient AND save money

42% of shoppers suggested that they would prefer to be able to find the answers they need online by themselves if they had a question or needed help during an online shopping experience" (Aberdeen Group, 2007)

Enabling customers to track their orders and update their personal information makes your store more comfortable and convenient. And the more your customers help themselves, the less they have to call your CSRs. Give your customers key capabilities such as:

• Customer Sign In / Authentication: Customers who have created an account can sign in to access all customer self-service tools
• Forgotten Password: Customers who have forgotten their password can have a new, temporary password sent to their registered email address
• View Order History: Customers can view a list of all previous orders placed under their account
• View Order Details: Customers can view the status and other details of all previous orders placed with their account
• Real-time Shipment Tracking: If the store is configured with UPS Tracking, customers can view the real-time shipment tracking information from UPS
• Manage Address Book: Customers can add, update or delete addresses and specify default billing or shipping addresses
• Manage Credit Cards: Customers can view, add, remove and edit stored credit card details
• Change Email / Password: Customers can change their email address or password
• Customer Personalization: A returning customer is automatically recognized and presented with a personalized greeting and can access any saved preferences, shopping cart and wishlist