Customer Management

Improve customer service with efficient ecommerce customer management

As with order management, the Elastic Path Commerce Manager allows CSRs to manage customer accounts including:

• Search for customers by various criteria and view customer details in a logical tabbed layout (with required authorization)
• View a list of all previous orders placed under this customer account
• Add, modify or delete billing or shipping addresses
• Specify a default shipping address
• Change email address or password
• Add, update or delete customer credit card information and view card details (with required authorization)

And because the desktop Commerce Manager offers superior usability and responsiveness, CSRs can perform their tasks more quickly and accurately, which increases customer satisfaction.

To increase customer convenience and reduce your support costs, Elastic Path Commerce also allows customers to manage their own accounts or track order status any time with online self-service.