Improve Customer Service

Turn first-time shoppers into profitable repeat customers

Sooner or later, most customers will change their mind or have a problem with an order. Or they may just want to check order status or update a shipping address. How you handle these will probably determine whether they buy from you again.

To help handle customer issues quickly and efficiently, Elastic Path Commerce provides full order management capabilities. CSRs can add or remove items, change shipping details or split an order into multiple shipments - even process returns, exchanges and refunds. And to keep CSRs productive and happy, all of this is performed through a desktop application that provides usability and responsiveness far superior to typical web applications.

To increase customer convenience and reduce support costs, Elastic Path Commerce offers customers round-the-clock account self-service for checking order status and routine account maintenance.

Check out our blog posts on customer service